Privacy Policy

Last update: January 23, 2025

Alokin LLC and its affiliates ("Alokin LLC", "we", "us" and "our") respect your privacy rights and preferences. Please review this notice on our privacy policy to understand how we collect, use and process personal and non-personal information when you browse or use our website(s) (at Alokin LLC, selfstorageapps.com and other domain names assigned to us), mobile applications, cloud services, software, and any related services (collectively, the "Services").

Reading this notice on our privacy policy will help you understand your privacy rights and choices. If you have any questions or concerns, please contact us at hello@alokin.in. If you do not agree with our policies and practices, please do not use our Services.

What Information Do We Collect?
1. We may collect personal information that you or your end users voluntarily provide to us when you or your end users express an interest in obtaining information about us or our products and Services, when you participate in activities on the Services, or otherwise when you contact us. Personal information means any information relating to an identified or identifiable person ("Personal Information"). We may collect the following types of Personal Information:
  1. Information Provided by You: Contact details (e.g., full name, email address, business name, shipping address, billing address, and phone number) you provide us when you use our Services, contact our support service, or voluntarily submit a request form via our Services; data you provide us to verify your identity when you purchase product(s); login details you provide us when registering to our Services; any other information you choose to provide us when you communicate with our team members.
  2. Information Collected When You Use Our Services: Call recording and chat transcript data; online identifiers such as IP address, Cookies, and geolocation data; statistical and aggregated usage data; browsing data; heatmaps and scrolls; device and operating system data; length of time spent on our Website; and other usage data related to your IT environment.
  3. Payment Details: When you make online transactions through our Services, payment and billing details are submitted directly to our payment providers. We do not collect, store, process, or review these details, but may receive certain transaction information from Payment Providers.
  4. End User Content: You and your end users may use our Services for uploading, submitting, storing, and sharing content. Such content may contain Personal Information related to your end users. You are solely responsible for obtaining all required consents under applicable data protection laws.
Why Do We Collect Information?
We collect Personal Information for the following purposes:
1. Providing, developing, operating, enhancing, and maintaining the Services;
2. Verifying your identity when purchasing our products or logging in to your account;
3. Executing and managing purchase orders and other customers' requests;
4. Providing you with support services and collecting feedback;
5. Communicating service-related notices and promotional messages;
6. Creating aggregated, statistical, and technical anonymous data;
7. Sharing aggregated or anonymised information for marketing and analysis purposes;
8. Maintaining and improving data security and preventing fraud;
9. Facilitating and optimizing our marketing and sales operations;
10. Complying with applicable laws and regulations;
11. Other purposes you consent to when providing Personal Information.
Storage and Transfer of Personal Information.
1. We store Personal Information on secure servers located in the United States and, as necessary, in other locations.
2. We take appropriate measures to ensure your Personal Information is adequately protected in accordance with this privacy policy and applicable data protection laws.
3. We take all reasonable steps to ensure compliance with applicable data protection laws and regulations, including that each service provider maintains appropriate safeguards.
Sharing Personal Information
We may share Personal Information in the following cases:
1. With our service providers necessary to operate, improve, and maintain our Services.
2. With advertising and analytical partners, to display targeted advertisements.
3. With law enforcement agencies upon a legal request.
4. With other third parties as necessary to protect legitimate interests, rights, and security.
5. In connection with any merger, sale of company assets, financing, or acquisition.
6. With our affiliates, who will be required to honour this privacy policy.
7. In manners other than described above, provided you gave consent or applicable law permits.
Data Retention
1. We retain your Personal Information for as long as necessary to provide our Services and comply with our legal obligations.
2. When your Personal Information is no longer required to be retained, we will delete it.
External Sites
This website may contain links to external websites or other platforms ("External Sites"). We are not responsible for the External Sites and have no control over the content included thereof. You may check the External Sites' privacy practices before browsing them.
Cookies
1. Alokin LLC / selfstorageapps.com uses cookies and similar technologies ("Cookies") to maintain, secure, enhance, and operate the Services. You can learn more about cookies at https://www.allaboutcookies.org/.
2. We may use the following types of Cookies:
  1. Strictly Necessary Cookies: Used to operate, secure, and maintain the functionality of Services.
  2. Performance Cookies: Help us gather statistical data to make enhancements and fix operations.
  3. Functionality Cookies: Allow the Services to remember choices and settings you make while browsing.
  4. Advertising Cookies: Used to deliver targeted advertisements reflecting your interests.
3. Third-Party Cookies: Some Cookies are operated by Third-Party partners including Facebook Pixel, Google Analytics, YouTube, Vimeo, Zendesk, CallTrackingMetrics, Mailchimp, Hotjar, Braintree, Stripe, and Lemon Squeezy.
4. How to Manage Cookies: You can change Cookie settings at any time through your web browser. Please note that disabling Cookies may limit some features or areas of the Services.
5. You can opt out of interest-based advertisements at http://www.aboutads.info/choices (US) or https://www.youronlinechoices.eu/ (EEA/UK).
6. "Do Not Track" signal: We do not change our practices in response to "Do Not Track" signals.
Communications
1. Marketing Content: We may communicate with you regarding promotional content. To unsubscribe, email hello@alokin.in or use the "unsubscribe" link in any promotional email.
2. Informational Content: We may contact you on matters concerning billing or other technical or informational issues.
Your Rights
1. You may have rights to: request information about how we process your data; request portability; seek correction or amendment; request restriction or suppression; and request deletion of Personal Information.
2. These rights may be subject to exceptions or limitations as required by law.
3. For more information, contact our support team at hello@alokin.in
Securing Your Personal Information
1. We have implemented appropriate safeguards and regularly monitor our systems to track and prevent possible vulnerabilities.
2. Although we follow industry-standard practices, we cannot ensure complete protection of your Personal Information. We encourage you to protect your password and restrict access to your devices.
3. To the extent permitted by law, Alokin LLC shall not be liable for damage caused to your Personal Information due to unauthorized access, provided it maintains appropriate safeguards. Contact us at hello@alokin.in for security questions.
4. We are not responsible for the content or privacy practices of third-party websites or applications linked to or from the Services.
Eligibility to Use the Services
1. Our Services are intended for users with the legal capacity to consent. We do not knowingly process Personal Information related to minors.
2. Certain Services are available only to our customers. For more information, please contact us.
Updates or Changes in the Privacy Policy
We may update or change this privacy policy at any time. We encourage you to periodically review this privacy policy to be updated on our privacy practices.
Contact Us
You can contact us at hello@alokin.in for any questions you have on this privacy policy.